Documents
These terms govern the relationship between the operator Klaudia Bednárová, Drevárska 454/3, 058 01 Poprad, company ID 46749187 (the "operator") and the guest booking accommodation at Podlesanka, Dolný Smokovec 86, 059 81 Vysoké Tatry, Slovakia.
The relationship is governed by the Slovak Civil Code (Sections 754 et seq., accommodation contract) and Act No. 108/2024 Coll. on consumer protection.
Submitting the form, sending an email or calling creates a non-binding enquiry. The booking becomes binding only once the operator confirms it, stating the dates, room type, number of guests and the binding price.
Prices shown on the website are indicative and vary by date. The price stated in the booking confirmation is binding.
The price of the stay is paid in advance, before arrival. The operator sends the payment details once the dates are confirmed.
The operator is registered for VAT. All prices shown on the website and in the booking confirmation are final prices including VAT.
The local accommodation tax is included in the price of the stay and nothing is paid on site. The operator remits it under Act No. 582/2004 Coll. and the municipal ordinance of Vysoké Tatry.
There is no fee for pets.
If your plans change we always try to help and offer an alternative date subject to availability. By paying the invoice the guest confirms they have read these terms.
Please note that for accommodation services provided on an agreed date the consumer does not have the 14-day right of withdrawal. This follows from Section 19 of Act No. 108/2024 Coll., which excludes accommodation services for a specified date from that right. The cancellation terms above apply instead.
The operator undertakes to provide the accommodation on the agreed dates and in the agreed quality. The guest undertakes to observe the house rules and pay the agreed price.
Check-in is between 17:00 and 20:00, check-out by 10:00. An earlier arrival or a later departure is possible by phone arrangement.
On arrival the guest must present an identity document for entry in the guest register. This is a statutory duty of the operator.
If the accommodation does not match the agreed conditions, the guest has the right to complain. Please raise a complaint without delay during your stay so we can remedy the issue on the spot, by phone, in person or by email.
A complaint may also be submitted in writing to the operator's address or by email to vilapodlesanka@gmail.com. Please state your name, the dates of your stay and a description of the problem.
We will settle the complaint within 30 days at the latest and inform you of the outcome in writing. If the defect cannot be remedied, the guest is entitled to a reasonable discount.
If you are not satisfied with how your complaint was handled, you have the right to ask the operator for redress. If we reject your request or do not reply within 30 days, you may file a proposal for alternative dispute resolution under Act No. 391/2015 Coll.
The competent body is Inšpektorát SOI so sídlom v Prešove pre Prešovský kraj, Obrancov mieru 6, 080 01 Prešov 1 (https://www.soi.sk). A list of all ADR entities is maintained by the Ministry of Economy of the Slovak Republic on its website.
These terms are effective from the date below. The operator reserves the right to amend them; bookings already confirmed are governed by the wording valid at the time of confirmation.
The Slovak wording of these terms is binding. Other language versions are an informative translation only.
This is an informative translation. In case of any discrepancy, the Slovak wording prevails.
Last updated: 2026-10-20
